Last Updated: 21st April 2008
Here is a guide we've placed together to enable the best results... Remember, due to the range of Passport and Visa regulations we cover; this guide covers most differing standards.
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The Camera and its positioning .
Our recommendation is a minimum of 3 Mega Pixels. This will be shown on your camera as 3 Mega Pixels or 3MP (or higher).
- The physical level of the camera should be at the same level as the persons head to get a 'straight on' photograph.
- Look through the viewfinder and get the same proportional image as our example above.
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The Lighting
Flash can be used, but have the person stand a minimum of 1.5-3 metres away from the wall behind them to avoid heavy shadows.
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The Background
It is important that your background behind the subject is as plain as possible, preferably a plain white/crème wall with no pattern or an even colour of a light pastel nature.
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Facial Expression, Hair and Glasses
Most regulations require you don't smile. Therefore try to keep your facial muscles relaxed (without frauning).
We request that mouth must be closed on the photograph.
If you have long hair place it behind your ears so that no hair is covering the front of your face above eyebrow level.
We recommend removing glasses to avoid bounce back from the flash.
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After the photograph is taken
This guide assumes a basic amount of knowledge for downloading your photographs from your camera onto your computer. Therefore, copy the files onto your computer. Our system will only accept JPG files (filename.jpg) -
Please do not use the - (minus) character within your filename.
Once you’ve copied the files to your computer you’re ready to send them to us. Simply go to send photos here and follow the instructions.
Enter your details by clicking in the boxes and typing your information in. Once you get to the “Select Photograph” click on the “Browse” Button. This will open up a window with the files on your computer. Locate your photograph and click OK.
Once you’re happy with everything click the “Continue” button. After this you will be transferred to the payment screen where you simply follow the onscreen instructions for confirmation followed by either the Pay Pal Payment system or cheque sending details.
Our digital artists will do their best to make your photograph meet the regulations. However, if for any reason we cannot comply with your regulations we will inform you of the reasons and ask for a re-submission of a new photograph.
